We want you to receive your utoka product as soon as possible.

uk delivery
DESPATCH TIMES
Free UK Delivery on all orders. We aim to deliver your goods within 2-3 working days.


UK SHIPPING FEES
All UK orders qualify for free shipping. Valid on orders shipped in the UK only.


international delivery

DESPATCH TIMES

At utoka , we are committed to providing our customers with a seamless international shopping experience. When ordering products for international delivery, it is essential to understand that there may be additional import taxes, duties, and fees imposed by the customs authorities of the destination country. For international delivery, We aim to deliver your goods within 7-14 working days. This policy outlines the details regarding these potential import taxes and fees.

Import Taxes and Duties:

Responsibility: Import taxes and duties are the responsibility of the customer. These charges are imposed by the customs authorities of the destination country and are beyond our control. utoka is not liable for, and will not reimburse or refund, any import taxes, customs duties, or other fees associated with the importation of products.

Calculation: The calculation of import taxes and duties varies from country to country and is determined by the customs authorities. These charges are typically based on the type of product, its declared value, and the applicable tariff rates in the destination country.

Transparency: It is the customer's responsibility to be aware of the import tax policies and regulations in their respective countries. We encourage our customers to contact their local customs authority or visit their official website to obtain accurate and up-to-date information on import taxes and duties.

Please note: Orders placed on weekends and bank holidays will be despatched on the next available working day.
Once despatched, you will receive an email confirmation with a tracking number.

SHIPPING FEES
Shipping fees to the customer are calculated on a per order basis on the checkout page.
All international deliveries are subject to local taxes, import duty and delivery charge. These are calculated at the basket.

We love our products and want you to love them too!

If you are not satisfied with your purchase, you can return your product for a full refund, provided it is within 30 days of purchase, un-used and in its original packaging.

We only accept return requests for items purchased directly from utoka.

If you would like to exchange an item, please return for a full refund and place a new order for the correct item. The 30-day policy applies. Please note: Shipping costs for the return of products are the responsibility of the Customer. We would advise using a trackable service as we cannot accept responsibility for any items lost in transit. To arrange a return, please contact info@utoka.co.uk