Warranty

drinkware 5-year limited warranty

What Does This Warranty Cover?
This warranty covers any defects in, damage to, or malfunctions in your new beverage buddy’s (hereafter “drinkware”) or beverage buddy lids (hereafter “drinkware accessories”)

How Long Does the Coverage Last?
This warranty lasts for 5 years from date of Purchase.

What Will utoka Do?
utoka will repair or replace (at its sole discretion) any defective drinkware or drinkware accessory at no charge within the 5 Year Period.
If the kind of drinkware or drinkware accessory to be replaced has been discontinued or is not immediately available, utoka will offer a similar product of its choosing as replacement or provide a refund of the original purchase price (excluding shipping).

What Does This Warranty Not Cover?
Any problem that is caused by abuse, misuse, or an act of God (such as a flood) is not covered. Further, any item which has been customised or otherwise altered after purchase is not covered by this warranty. Any consequential and incidental damages are not recoverable under this warranty.

How Do You Get Service?
To be eligible for service under this warranty you must submit the warranty registration form available at utoka/warranty/ within 30 days of receiving the utoka drinkware or drinkware accessory.

How do I Claim?
Please email info@utoka.co.uk with the reference, WARRANTY CLAIM. We will require a description of the issue and may require photos and the product to be returned to us for investigation. We will review your request and contact you within 3 business days to inform you of the results of our review. Once all requirements to process your warranty claim have been satisfied, utoka will repair or replace your product within 30 days.

cooler & cooler accessory 5-year limited warranty

What Does This Warranty Cover?
This warranty covers any defects in, damage to, or malfunctions in your new utoka cooler or utoka cooler cutting board divider, basket, or cup holder (hereafter “cooler” or “cooler accessory”).

How Long Does the Coverage Last?
This warranty lasts 5 years from the date your utoka cooler or cooler accessory was originally purchased.

What Will utoka Do?
utoka will repair or replace (at its sole discretion) any defective component of the cooler or cooler accessory at no charge.
If the kind of cooler or cooler accessory to be replaced has been discontinued or is not immediately available, utoka may offer a similar product of its choosing as replacement or to provide a refund of the original purchase price (excluding shipping).

What Does This Warranty Not Cover?
Any problem that is caused by abuse, misuse, or an act of God (such as a flood) is not covered. Further, any item which has been customised or otherwise altered after purchase is not covered by this warranty. Consequential and incidental damages are not recoverable under this warranty.

How Do You Get Service?
To be eligible for service under this warranty you must submit the warranty registration form available at utoka/warranty/ within 30 days of receiving the utoka cooler or cooler accessory.

How do I Claim?
Please email info@utoka.co.uk with the reference, WARRANTY CLAIM. We will require a description of the issue and may require photos and the product to be returned to us for investigation. We will review your request and contact you within 3 business days to inform you of the results of our review. Once all requirements to process your warranty claim have been satisfied, utoka will repair or replace your product within 30 days.

What Further Actions Might You be Required to Take for a Warranty Claim to be Processed?
utoka may, at its sole discretion, require any or, all the following before processing a warranty claim: photos of the damage to or defect in the product; return the product to utoka at your expense; provide the proof of purchase, receipt, or invoice for the product.